At Aura Times, we value our customers and want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

You may request a return or exchange if:

You received a damaged product.

You received a defective product.

You received a different product from the one you ordered.

Return requests must be made within 3 days of receiving the order.

To be eligible for a return, the product must:

Be unused and in its original condition.

Be returned with the original box and packaging.

Include all accessories, tags, cards, and other items supplied with the product.

Not have any signs of misuse, damage, or alteration.

We strongly recommend recording a clear unboxing video when opening your package.

For damaged, defective, or incorrect products, an unboxing video may be required to verify the issue and process your claim.

Returns may not be accepted for:

Change of mind after receiving the product.

Products that have been used or worn.

Scratches or damage caused after delivery.

Damage caused by misuse or accidents.

Products modified, repaired, or altered by the customer.

Products returned without their original packaging or accessories.

If your product is confirmed to be defective, damaged, or incorrectly delivered, Aura Times may offer an exchange, subject to availability.

If the same product is unavailable, we may offer an alternative solution.

Once your return is approved, we will inform you about the refund process.

For Cash on Delivery orders, the refund may be processed through an appropriate payment method after the returned product has been inspected and approved.

Refund processing time may vary depending on the payment method.

If the return is caused by an incorrect, defective, or damaged product confirmed by Aura Times, we may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping charges.

How to Request a Return

To request a return or exchange, contact us with:

Order number

Name

Phone number

Reason for return

Photos/videos of the product

Unboxing video, if available

Our team will review your request and guide you through the return process.

For return and refund inquiries:

Aura Times

WhatsApp/Phone: +92 348 0912188